Delivery & Returns
UK Standard Delivery
We offer FREE standard delivery
Your order will be delivered by courier.
All of our lampshades and cushions are handmade-to-order so please allow up to 14 working days for delivery.
We ship orders up to 5kg to Europe. The price is calculated at checkout, this is an estimate and it may be more than the estimate.
Returns & Refunds
A full refund is offered if, for any reason, you are not happy with your purchase.
Before returning to us please advise us of the issue by email, including your order number, name, date of order and reason for the return and we will provide the return address.
The goods must be intact and resaleable so please package securely. Returns must be made within 14 days from the day you receive your order in order to qualify for a full refund.
The customer must bear the cost of returning the goods unless otherwise agreed.
We strongly recommend that you use registered post because we cannot accept liability for any lost or damaged items. A refund for the amount, including initial shipping charges (within UK only), will be made within 14 days according to whichever method of payment was originally used. Refunds are made in £ GBP, if you ordered from abroad please check your card/bank's exchange rate. If you wish to return an item because it is faulty, please contact us first. Your rights to return goods are protected under the EU Distance Selling Directive.
We do not offer refunds on personalised goods unless faulty or otherwise agreed.
Item can be returned up to 28 days after receipt of order, but if returned after 14 days there will be a 20% restocking fee charged.